Shipping policy
All of the jewelry in our collection is hand made to order. This high quality craftsmanship takes time, and the designers process can not be rushed. We always want to accommodate your timing, so please reach out and let us know the dates that you wish to receive. Although we cannot make any guarantees, we will always try to accommodate your requests and expedite when possible!
SHIPPING
Orders are shipped within two business days or less. Orders placed on Saturday and Sunday will be processed on the following Monday. Shipping confirmations are sent once your order is en route including the tracking number for your shipment. We ship from Brooklyn, NY using UPS, DHL and Fedex. Please email should you require other arrangements. All items are inspected carefully before leaving our shop. Should you receive an item that is not acceptable, please contact us immediately.
SHIPPING SECURITY
All packages are insured with a signature required for delivery. For your security, we require accurate contact information including a telephone number. Inability to get approval for payment or verify addresses will cause delays in shipping.
DOMESTIC ORDERS
Domestic (Continental U.S.) can be shipped UPS or FedEx from New York. Expedited domestic orders will be shipped 2nd Day Air or Overnight with applied shipping rates. Orders are shipped from New York City and New York residents will pay retail sales tax of 8.875%. Outside of New York shipments will not pay this sales tax.
INTERNATIONAL ORDERS
International orders are shipped via DHL or UPS Worldwide Express. Rates and delivery dates are determined by the carrier based on your shipping location and required schedule. *Please note, All international packages are subject to taxes and duties upon delivery in your territory. Shipping quotes exclude duties and taxes. curious pollen is not responsible for import taxes and duties.
GIFT ORDERS
Please note a gift in cart “order notes”. We will enclose a gift receipt and elegantly gift-wrap your package free of charge unless otherwise specified.
ORDER CANCELLATION
curious pollen is not able to cancel an order once it has been placed. If for some reason you need cancel your order, please contact us for a Return Authorization and shipping details.